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Dear Prospective Owners,
Congratulations! You are about to discover why the Hilton Head Rentals & Golf rental management system is exceptional! There are two major forces that have shaped the development of our rental program. Those two forces are our dedication to surpassing both Owners and guests expectations. We know and understand that surpassing expectations of both owners and guests will ensure our business success. Additionally, we understand that you are entrusting us to manage, care for and protect your property while maximizing its rental income. Whether you are planning to purchase a vacation rental property and this is your first time entering into vacation rentals, or you feel this is the time to explore your property management options, we are pleased to provide you with this more in-depth review of our highly successful rental management program.
If you are currently utilizing a different vacation rental company or are trying to decide which rental company you want to use, then fill out our questionnaire to compare each company at the bottom of this page, “How to Compare Rental Companies to manage your Hilton Head Vacation Property”. Does your current rental company charge multiple, different fees that do not make sense to you? Do you have to purchase golf or tennis packages that you will not use? Before making a long term decision, get the answers to all of your questions! Find out for yourself that Hilton Head Rentals & Golf offers what owners are looking for!
To request a detailed New Owner Prospectus or Rental Projection, Click Here!
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Who We Are
Hilton Head Rentals & Golf was formed in 1981 by a husband and wife team who started renting their vacation property on the Island. Eventually, friends began asking the couple if they would help rent their vacation properties. From this humble beginning sprang a new company dedicated to helping friends generate rental income and, at the same time, maintain their property. In 1997, we, Tom and Nancy Ridgway, purchased the company from the original owners. Over the next 18 years the company grew adding a few properties each year resulting in a prosperous small business.
My experience prior to becoming the new owner encompassed 25 years of corporate marketing and advertising for various nationally recognized consumer product goods companies. When seeking to purchase a solid company, our decision to relocate was based upon geography. As we had fallen in love with Hilton Head Island, the goal was to find the right business that would allow us to live in a vacation paradise. When the vacation rental business emerged as a possibility, we determined that this was a perfect fit as here was a business that was absolutely marketing driven. So with our love and belief in the Island, my success in the field of marketing and advertising, and our understanding of what a vacationer wants and requires in a vacation rental property, we dedicated ourselves to growing and making a success of our new business.
The services provided by Hilton Head Rentals & Golf are considered “Best Practices” within the vacation rental industry. The services are extensive and encompass many different areas that might not readily come to mind when placing your property on a rental program. Some of the services provided separate our rental program from other rental programs, and certainly no other program offers the scope and depth of our support.
Additionally, “QUALITY” is in everything we do for you the owner, the guest, and the many vendors we use to support all that must be accomplished in order to function at the highest level of performance. What follows is a partial list of those services. Please note that the services can be explained in greater detail once you contact us. Services include, but are not limited to: Marketing & Advertising, Owner Support, Property Services, Reservation Processing, Guest Support, Financial Accounting, Monthly Owner Statements, Year End Processing, etc.
Just a few years ago the vacation rental industry was driven by print. Each rental company produced a brochure with a photo or two of a property and a brief description. The advertising consisted principally of local and city newspapers and travel magazines. This approach to promoting vacation properties is now ancient history. Today, driven by the revolution in technology, the Internet dominates. We responded to this revolution early and Hilton Head Rentals & Golf shifted its marketing efforts to the website. We contracted with the leading website consulting company for the travel industry, which produced a state of the art website. HHR&G was one of the first companies on the Island to shift marketing dollars over to a website strategy and this generated stunning results in terms of producing rental income. Since that time other rental companies have made the shift to the web. Our response has been to continually improve our site and, as a result, our competitors see us as the company to watch and emulate.
In addition we have partnered with some of the most popular and largest sites in the world to promote properties even further. We list our properties with HomeAway, VRBO, FlipKey, and HiltonHeadRentals.com. This is in addition to advertising through the chamber of commerce for Hilton Head Island. These sites drive many vacationers to our own cutting edge responsive website! What does this mean? Our design is Mobile and Tablet optimized and responds to the screen size the user is searching from. Also, our website is designed with an easy to use and efficient booking engine to get our guests into booking properties easily and securely. To make sure we provide every means for consumers to reach us we have also worked with a top developer to create a mobile app for guest services, things to do, and the ability to browse and book any property on our entire rental program.
The growth of Hilton Head Rentals & Golf may be attributed to many factors. However, one single reason sets HHR&G apart – our ability to generate outstanding rental income. Many owners join our rental program leaving other rental companies because we deliver superior rental income not just during the summer but throughout the year. Our owners have found that we consistently out perform their past rental companies year after year in all economic conditions.
There are reasons why we outperform the competition. You may have already read the prior sections and are about to read the next sections, but here is a good quick list of some the factors we excel in that contribute to how we perform at such a high level thus maximizing your property’s rental income: Advertising, Customer Service, Operations and Inspections, and Net Income. Be sure to request a new owner’s prospectus to get all the details on these factors and plenty more.
Hilton Head Rentals & Golf maintains high property standards and we want our Owners and Guests to reap the benefits. How we accomplish this is to only accept vacation properties on our program that are in very good to excellent condition. We want our Owners to be aware and agree to how we maintain and continue to preserve their valuable investment at the onset of our relationship. Your vacation property, once you have signed our contract, is treated as our own and is marketed with our name. This means we will not recommend any repair, change, or maintenance that we do not see as beneficial to you, our Guests and your investment. Our immense database of Guests has been years in the making so it is our commitment to them and to you that our standards remain high so that Guests return year after year and our Owners benefit from repeat rental income.
The primary concern of the Operations Department is to be proactive and to address and resolve any maintenance, repair, and general upkeep issues on your property, to ensure the guests’ experience is comfortable and safe, and to maintain the value of your investment. Our goal is to do this in a timely manner (preferably within 24 hrs) to avoid any interruption and/or dissatisfaction for our guests ensuring repeat business and avoiding refunds. Work Orders can be initiated by our Reservations and Inspection Departments, the Guest, Housekeeping or by the Property Owner. Our Operations Department will conduct the maintenance or refer it to a specialist Vendor. HHR&G aims to keep expenses to our Property Owners to a minimum, if possible, as well as maintain a high standard of quality. If the cost of the repair or replacement is less than $200, HHR&G can complete the work order without the Owner’s consent as is stated in the contract. If the cost of the repair or replacement is above $200, we will contact you for input. If you cannot be reached in a timely manner, we will proceed with the repair or replacement in order to keep the guest in your property and/or ensure the proper functioning of your property.
Upon signing our contract, our Property Management team will assign a Cleaning Company to your property based on area, size, and capacity. The cost is determined by the Cleaning Company and then is charged to your property account and deducted from the owner’s portion of the owner’s income. HHR&G does not “up charge” cleaning fees as other companies do. We manage, schedule, and compensate the Cleaning Company for our Owners. Our Cleaning Companies provide towels and linens including: 1 washcloth, 1 hand towel, and 2 bath towels per sleeping capacity. They also provide a starter set of the following: roll of paper towels, dish soap, 1 bar of bathing soap per sink/tub, 1 roll toilet paper per bathroom (and what is left on the existing roll), 1 trash bag per trash receptacle and 1 dish cloth.
Our inspection program is, in our opinion, the premier program on the Island and here are the reasons why. We recognize that “quality” is vitally important to the success of our business relationship, to the success of converting first time guests into return guests and to the very foundation of our rental management business. Recognizing that the property must be properly cared for and maintained from every aspect, we have developed a program, an organization, staff and a culture that stresses quality at every step. We recognize that you have made a very sizable investment in your rental property and it is our mission and goal to protect that investment through the efforts of our operations department. We are dedicated to ensuring that issues will be addressed in a timely and efficient manner both from a guest and owner perspective.
Office Hours: 9:00 AM to 5:00 PM Monday through Saturday. We are open on Saturdays 9:00 AM - 6:00 PM during the summer. As we are closed on certain holidays, you will want to call to confirm days and hours of operations. There are many areas of relevant rental information. We encourage you to go to our Rental Information page here on our website or contact us for a New Owner’s Prospectus with many more details. The prospectus will take you through all the areas of rental information: Rates, Taxes & Fees, Processing/Accidental Damage Plan, Travel Insurance, Deposits and Payments, Cancellations and Refunds, Website Reservations, Check-in & Check-out, Home & Villa Equipment, and Pet Policy.
All of this information has been compiled to provide you with information. However, there are several sections of information specifically for you, the owner, that can be quite important. We know you want to read in detail about all of this information, but it is a little too much to include here. We have detailed sections in our New Owner Prospectus on all of these topics: Initial Costs, Owner Website Information, Reports, Previous Owner Statements, Reservations, Owner’s Statement, Owner’s Financial Obligation, Owner Usage and Cleaning, Owner Rentals, and Taxes. Please contact us for a copy of the New Owner Prospectus.
"I switched to Hilton Head Rentals & Golf this year. I have worked with other rental companies in the past and have found Hilton Head Rentals & Golf to be superior. The number of rentals for our condo is much higher than in recent years, which makes me quite happy. The staff is very responsive to requests and questions.
The home inspector actually recommends things to replace and/or fix on an ongoing basis so that maintenance issues don’t “pile up”. The final decision in regards to fixing, replacing or staying with what is in the unit is always up to me, but I appreciate the advice and follow it frequently”.
Owner: Patsy, Johnson City, TN
"After two poor experiences with other rental companies we are now celebrating our 7th year with Hilton Head Rentals & Golf. The reasons are simple. We like working with an honest, straight-forward management company, our revenues have steadily risen over the 7 years and, most importantly for us, we feel comfortable that our property is being cared for while we are living 900 miles away.”
Owners: Scott & Carol Anne, Trumbull, CT
“HHR&G’s effective marketing and advertising has provided a pleasing level of rentals generated by very competitive operating costs. Their professional and personal care of our property along with their informative and timely communications provide us with peace and comfort even with a high volume of rentals. It is a joy and pleasure to interact with Tom and his competent staff.”
Owners: Dale & Margo, Carmel, IN
"HHR&G is a very well run business..... As a Hilton Head condo owner on the HHR&G rental program, I am always impressed with how professional, friendly and trustworthy all the staff is. The staff always does an exceptional job of making sure my condo is rental ready. And that is important to me.... to be able to trust the company and its staff to help me make my condo a place I would love to vacation in. I listen and trust their recommendations. I am also so impressed with the feedback I have gotten from the guests staying at my condo. HHR&G works hard to try to ensure that each rental guest has had a memorable vacation on beautiful Hilton Head Island and that they (the guest) will use HHR&G services again for their next Hilton Head vacation!”
Owner: Joan, Elmhurst, IL
How to Compare Rental Companies to manage your Hilton Head Vacation Property
Does The Rental Company...Hilton Head Rentals & Golf1Produce outstanding rental income throughout the year? Yes 2Offer a low competitive commission? Yes 3Have a marketing/advertising fee? No 4Have a website fee? No 5Have a website fee? Yes 6Offer extensive care, maintenance & property protection? Yes 7Offer 100% inspections both pre-arrival and post-departure? Yes 8Inspect periodically even when the property is vacant? Yes 9Operates locally and family managed? Yes 10Have a friendly, dedicated & professional staff dedicated to exceeding owners & guest expectations? Yes 11Offers on-line reservations from their website? Yes 12Have an inviting website that is easy for guests to use? Yes 13Have an aggressive and massive internet advertising program? Yes 14Advertises your Home or Villa on VRBO and HomeAway at no charge to owner? Yes 15Consistently invest in Google and other major directories to ensure top placement? Yes 16Help with deliveries at no charge? Yes 17Help with contractor support services at no charge? Yes 18Require purchase of a tennis package? No 19Coordinate all services: pest, trash, pool, etc? Yes 20Offer a "hands on" personal approach to you and your property? Yes 21Offer guest services such as bike and crib rentals? Yes 22Provide free standard light bulb replacement? Yes 23Provide copies of all non-recurring vendor invoices with the owner's statement? Yes 24Apply a markup to vendor invoices? No 25Have a memorable website name? www.hiltonheadvacation.com 26Have a memorable toll free number? 1-888-599-532627Offer an easy to find check in office? Yes on 278 28Provide floor plans for homes with photos embedded at no charge to owner? Yes 29Has a high repeat guest customer base? Yes 30Sends monthly emails to past guests with information about Hilton Head Island? Yes 31Emails past guests current offers and specials? Yes 32Emails a guest survey out to each recent guest to get feedback on their stay? Yes 33Reinvests in website to tailor site to the dynamic mobile phone and tablet channel? Yes
To request a detailed New Owner Prospectus or Rental Projection, Click Here!