Help for Guests
FAQs
Reservation Process
Why should I choose Hilton Head Retreats?
Hilton Head Retreats provides the best service and vacation rentals on Hilton Head Island. We are staffed by local vacation planners and full-service operations team members who provide 24-hour support if an emergency arises during a guest's stay.
What is the best way to book a vacation rental on Hilton Head Island?
Book direct and save! By booking directly through Hilton Head Retreats, either via our website or over the phone with a local vacation planner, guests will always receive the best rate available and save on fees from third-party sites.
When is payment due?
Please check the property details page for payment information. For long term bookings, please call.
How old do you have to be to rent a property?
The contracted guest must be 25 years of age to sign the rental contract. A parent or legal guardian must accompany all guests who are under the minimum age for the entire duration of the rental. You agree to provide us with proof of age upon request. Please contact Southern Vacation Rentals if there are any questions regarding the minimum rental age.
What is your cancellation policy?
We want all vacationers to feel confident about booking their Hilton Head Island vacation with Hilton Head Retreats. Please see the property details page for our cancellation policy.
How much is due at time of booking?
For reservations booked over 45 days prior to arrival, a down payment of $300.00 ($1,000.00 if reservation total is over than $4,000.00) is required at the time of booking. If arrival date is within 45 days, reservations must be paid in full at time of booking.
When is the balance due?
Please check the property details page for payment information. For long term bookings, please call.
What communications will you provide after I reserve and when will I receive my door code?
We will email you your online rental agreement that will need to be electronically signed, along with information on travel insurance, information on how and where to check-in and any pertinent information needed for your stay.
Guests will have access to information on the app three to five days prior to check-in. Reservation must be paid in full, and contract must be e-signed prior to this information becoming available.
Check-In & Check-Out Process
Where do we check in?
Check-in and check-out location varies by property. For check-out, keys are returned to the same location as check-in. Please refer to your rental agreement and/or check-in instructions email, and please contact VTrips or brand partner with any questions.
What time is check in?
Check-in is at 4:00 pm, and staff is unable to release keys until 4:00 pm. If guests arrive to the island prior to approved check-in time, we kindly ask that guests make other arrangements and plan accordingly, as keys are not released and access codes are not active until approved check-in time.
Who is able to check in?
The contracted Guest must be present at check-in and provide ID. If alternate arrangements are necessary, please contact us in advance, so we may let you know if we’re able to make other arrangements.
What is needed to check-in?
You may be asked to provide a government-issued license and vehicle information (make, model, color, license plate information).
What time is check out?
Check-out is at 10 am.
Have More Questions?
Contact Us